Businessolver Case Study

Maximizing Benefits: Waste Pro’s Path to Employee Engagement

Waste Pro, a national waste removal service with over 4,500 active lives, needed a benefits technology partner to help them drive efficiencies within their program while elevating employee insights through their benefits technology. They knew this could only be done by finding a benefits technology that could reduce manual processes, drive unique benefits engagement and provide greater transparency into their plan performance.

Waste Pro has impacted their benefits spend by leaning into Benefitsolver’s rules-based automation and personalizing the benefits experience to drive right-fit enrollment, year-round participation, and more HR efficiencies.

    • Personalized Employee Experience: Decision support, year-round communications, and in-platform benefit reminders helped Waste Pro drive long-term benefits engagement in both electable and non-electable programs.
    • Integrated Engagement and Self-Service Tools: AI-powered chat and search, benefits communications, and 24/7 access to benefits information help engage employees year-round and reduce the questions that were hitting the benefits team.
    • Automated Processes: Benefitsolver’s rules-based technology streamlined formerly manual processes for Waste Pro.
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AI-powered personalization in the benefits technology drove successful efficiencies and benefits engagement by helping employees understand and navigate their benefits.
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$2,000,000+ in cost avoidance throughout the relationship

Realized by reducing manual processes, removing ineligible dependents and saving time through self-service.

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90% of calls and chats resolved by AI

Helping employees with their benefits questions as quickly as possible.

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81% of employees log in 5+ times

Proving that benefits is more than just a once-a-year event.

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44% open rate for personalized benefits emails

Showcasing that benefits communications are critical to employees.

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73% of employees use decision support at enrollment

Ensuring confidence in benefits decisions for a wide-range of employees.

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88% of employees enrolled themselves in benefits

Empowering employees to take control of their benefits decisions.

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