Refund policy

 

Damaged Items:
Please contact us within 7 days of your order delivery if you have received a damaged item. Send an email to returns@tokyopenshop.com and include your order number and pictures of your issue if possible.

Returns and Exchanges:
Due to the consumable nature of our merchandise, we do not accept returns on used items. Contact us within 14 days of receiving your order if you wish to return your unused item and we will provide you with an RMA number. Returns are not accepted without an RMA number. Please note: If your return drops you below the free shipping threshold on your original order, the original shipping cost will be deducted from your return.

Exchanges are possible in the form of store credit. Contact us within 14 days of receiving your item if you wish to arrange to return your item for store credit.